Selon les lignes directrices approuvées de Ressources naturelles Canada (RNCan). Consultez le Guide de consommation de carburant de RNCan disponible au https://fcr-ccc.nrcan-rncan.gc.ca/fr pour de plus amples informations. Une charge complète et des conditions de conduite idéales sont nécessaires. Les données varieront en fonction, entre autres et non exclusivement, des habitudes de conduite et de recharge, de la vitesse, de l’utilisation d’accessoires, des conditions météorologiques et de la température, de l’âge de la batterie, de l’état du véhicule, des conditions routières et d’autres facteurs. Dans des conditions sous-optimales, les valeurs pourraient se dégrader de plus de 50 %. La capacité de la batterie diminue également avec le temps et l’usage, ce qui réduit l’autonomie. Consultez le Manuel du propriétaire ou le Guide de consommation de carburant de RNCan pour les détails.
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Solterra ConnectTM
Solterra ConnectTM1** is an in-vehicle technology system that connects your Subaru Solterra to the world around you, bringing added safety, security and convenience to your every drive. Using an on-board wireless network and linked to the Solterra ConnectTM App through your smartphone, the system keeps you always informed on the status of your vehicle, lets you share that information with Solterra ConnectTM representatives and gives you the peace of mind that you rightfully deserve.
SAFETY CONNECT
The very core of Solterra ConnectTM is all about safety. If an airbag deploys or a sensor trips due to a collision, Automatic Collision Notification notifies a Solterra ConnectTM representative, who can then speak with you through the vehicle speaker system and send help, if required. The “SOS” button in the overhead console also connects you to a Solterra ConnectTM representative and transmits your location to the representative who then dispatches emergency services personnel. Safety Connect service is free up to 10 years on a new vehicle.
Explore more Safety Connect features
SOS Emergency Assistance
No matter where you are (in Canada or the US), if you require emergency assistance, pressing the “SOS” button in the overhead console connects you to your Solterra ConnectTM representative. The advisor can then send emergency assistance to your location2 .
Automatic Collision Notification
Once the Automatic Collision Notification has been received, a Solterra ConnectTM representative will seek to establish voice communication with the vehicle occupants to determine the nature of the emergency and dispatch appropriate first responders.
Stolen Vehicle Locator
Once the Stolen Vehicle Locator service has been initiated, the service will monitor the vehicle and send its location to local law enforcement.
Roadside Assistance*
The “SOS” button on the overhead console of your Subaru Solterra is also for all non-emergency roadside assistance requests. Roadside assistance will be sent to your GPS location3 .
Safety Connect Subscription
SOS Emergency Assistance
Automatic Collision Notification
Stolen Vehicle Locator
Roadside Assistance*
$9.95/month
+ tax
After Trial Period
REMOTE CONNECT
Take control of your Subaru Solterra through Solterra ConnectTM and the Solterra ConnectTM App. With your smartphone, you can access features such as Remote Climate, Remote Lock/Unlock, and Vehicle Status. You can also monitor the vehicle’s battery status. Remote Connect service is free up to 3 years on a new vehicle.
Explore more Remote Connect features
Remote Climate
Enjoy the convenience of adjusting the ambient temperature of the passenger cabin through the Solterra ConnectTM app on your mobile device.
Remote Lock/Unlock
Further convenience is provided through the Solterra ConnectTM mobile app with remote lock/unlock. This is especially useful if you forget or can’t remember if you’ve locked your vehicle.
Vehicle Status
Check the status of your Solterra vehicle's doors, windows and odometer.
Charge Management
Check the battery charge level and remaining charging time on your Solterra.
Charging Station Locator
Use the Charging Station Locator to find the nearest charging station or to help plan your next adventure.
Remote Connect Subscription
Remote Climate
Vehicle Status
Charge Management
Remote Lock/Unlock
Charging Station Locator
$9.95/month
+ tax
After Trial Period
SERVICE CONNECT
Keep your Solterra in top form with Solterra ConnectTM . It allows you to check your vehicle’s health reports and warning light notifications on your smartphone app. Service Connect service is free up to 10 years and is complementary with an active subscription to any of Safety Connect, Remote Connect, or Drive Connect.
Explore more Service Connect features
Vehicle Health Reports
Through Solterra ConnectTM mobile app, you can access vehicle diagnostics information, such as the remaining battery range, odometer reading, general vehicle condition and more.
Warning Light Notifications
The Solterra ConnectTM mobile app will notify customer regarding malfunction indicator light warnings in their vehicle.
Service Connect Subscription
Vehicle Health Reports
Warning Light Notifications
Up to 10-year trial included,
complementary with any subscription
after the trial period
DRIVE CONNECT
Drive Connect brings more connectivity and convenience to your drive. Enjoy Cloud Navigation at your fingertips with real-time updates, Intelligent Assistant responds to your voice commands, and get 24/7 access to a live response agent with Destination Assist. From the 2024 Model Year, additional driving assist features such as Dynamic Radar Cruise Control (DRCC) – Extended Resume Time and Traffic Jam Assist (TJA) will enhance convenience and comfort.
This service is available with a paid subscription.
Explore more Drive Connect features
Destination Assist
Destination Assist is an advanced navigation system feature that can now be voice-activated, putting you in direct contact with a live response centre agent. Need a restaurant recommendation, hotel information or the best local points of interest? Your Destination Assist live response agent can track down the details and send them directly to your vehicle.
Cloud Navigation
The Cloud Navigation system uses Google Point-of-Interest (POI) data and provides real-time traffic, turn-by-turn guidance, over-the-air updates and head-up display integration. This new system works with the Intelligent Assistant and can be easily activated with a phrase such as “Hey, Subaru!”
Intelligent Assistant
Seamlessly integrated with the Cloud Navigation, Intelligent Assistant lets you call out phrases such as “Hey, Subaru!” to initiate a quick search for a destination or POI near you, check real-time traffic conditions or the latest weather and more.
Drive Connect Subscription
Cloud Navigation
Intelligent Assistant
Destination Assist
FAQ
What is Solterra ConnectTM ?
What is Solterra ConnectTM :
Subaru Solterra ConnectTM is the shared name for the infotainment system, the telematics system, and the mobile app, providing a seamless experience for Solterra owners whether driving or away from the vehicle.
Subaru Solterra ConnectTM provides you with connected safety, security, and convenience features for your Solterra. Subaru Solterra ConnectTM uses a nationwide 4G LTE cellular network (where available) and is integrated with your smartphone device by leveraging the Subaru Solterra ConnectTM app.
With Solterra ConnectTM , you can:
Receive automatic emergency assistance in the event of a collision
Receive assistance in the event your vehicle is stolen
Remotely access vehicle features
Monitor the status of your vehicle’s health
Use cloud-based navigation services and have access to an Intelligent Assistant
Which app should Solterra owners download for the Solterra ConnectTM services?
Which app should Solterra owners download for the Solterra ConnectTM services?
Solterra owners will use the SUBARU SOLTERRA CONNECTTM app, which is available in Apple and Google app stores. Only Solterra can be used in the Solterra ConnectTM app. All other Subaru models will continue to use the MySubaru app.
What happens if I own another Subaru model and a Solterra?
What happens if I own another Subaru model and a Solterra?
If you own a Solterra and another Subaru model, you will use two different apps for their connected services: the Solterra ConnectTM app for your Solterra and the MySubaru app for your other vehicle(s). Refer to www.Subaru.ca/Starlink for more information.
How do I subscribe to Solterra ConnectTM ?
How do I subscribe to Solterra ConnectTM ?
Solterra ConnectTM is an opt-out service as opposed to SUBARU STARLINKTM , which is opt-in. Certain system functions are active and operational once the vehicle is started for the first time. To activate all Solterra ConnectTM services, you will need to download the Solterra ConnectTM app, pair your smartphone with your Solterra from inside the vehicle, create a user profile, and complete the registration process.
To determine phone compatibility with the Solterra Connect App, please refer to the applicable app store. Most recent iOS and Android devices are supported; however, compatibility is not guaranteed for all mobile devices available in the market.
How do I complete the registration process?
How do I complete the registration process?
You can register for Solterra ConnectTM by downloading and creating an account by either following the steps below or pressing the SOS button from within your vehicle and speaking to an agent.
Steps to register:
Enter your Solterra with your key fob and smartphone (ensure you are in an area with good network connectivity) and start your Solterra.
Follow instructions on the head unit and within the Solterra ConnectTM app to complete user profile creation:
Select preferred language on head unit
Enter your phone number on head unit and download the Solterra ConnectTM app from Apple or Google app store
Launch the app on your mobile phone and create your Solterra ConnectTM account in the app.
After logging into your account in the app, click Add Vehicle and:
either scan the QR code appearing on the head unit (allow access to mobile’s camera)
or click Connect by Code on head unit and app to enter the code manually
Accept the ‘Connected Services Master Data Consent’ and ‘Service Connect Communication’ terms to start using Connected Services
Click Save Changes
Click Continue
Read and provide your consent for Connected Services Master Data and Service Connect Communication by clicking Accept and Confirm and Continue
Click Finish Setup
On the head unit, go to Settings to Link key fob to user profile:
Open Settings on head unit
Click Personal Info
On the right side, scroll down to Link key and toggle it ON
You will also be prompted to pair your smartphone to the vehicle via Bluetooth. You can choose to connect your smartphone to the vehicle via Bluetooth and set up Apple CarPlay / Android Auto
How do I set up Digital Key on my smartphone?
How do I set up Digital Key on my smartphone?
Login and click Download Key
Enter vehicle with smartphone (ensure you are in an area with good network connectivity) and key fob, start vehicle and click Next
Digital Key download starts
After download completes, place key fob over vehicle’s Power button until you hear two beeps from the vehicle
Click Pair to establish Bluetooth connection between smartphone and vehicle
Bluetooth connection in progress
Digital key installed successfully
Note: Digital Key available only on certain vehicle models and user experience can vary across mobile devices. Always have your key fob available as a backup.
How do I share Digital Key?
How do I share Digital Key?
Launch and log into app
On the Remote Connect section of the app, click Manage Key & Sharing and wait for page to load (can take 1-2 minutes to load)
Click Invite a New User at the bottom of screen
Enter user’s details and click Send Invite
Note: Digital Key available only on certain vehicle models and user experience can vary across mobile devices. Always have your key fob available as a backup.
How do I remove my Digital Key from my smartphone?
How do I remove my Digital Key from my smartphone?
Launch and log into app
Enter vehicle with key fob and smartphone (with Bluetooth ON), and start vehicle
On the Remote Connect card, click Manage Key & Sharing and wait for page to load (can take 1-2 minutes to load)
Click Remove My Key at the bottom of screen
Confirm by clicking Remove on pop-up and then click OK consenting to pre-requisites
Note: Digital Key available only on certain vehicle models and user experience can vary across mobile devices. Always have your key fob available as a backup.
How do I verify links after installation of app on Android devices?
How do I verify links after installation of app on Android devices?
App links must be toggled ON if customer wants to share Digital Key.
Launch app and click Accept on pop-up asking you to Verify links
Scroll down and click SUBARU SOLTERRA CONNECT app under App links
Click Supported web addresses
Toggle ON all links within Supported web addresses
Note: Digital Key available only on certain vehicle models and user experience can vary across mobile devices. Always have your key fob available as a backup.
What is Traffic Jam Assist (TJA)?
What is Traffic Jam Assist (TJA)?
Note: The Traffic Jam Assist function requires an active Drive Connect subscription. When the vehicle enters a traffic jam (0-40 km/h) while driving on certain expressways and automobile-only roads with DRCC (Dynamic Radar Cruise Control) and LTA (Lane Tracing Assist) operating, if certain conditions (such as the driver monitoring the surroundings, etc.) are satisfied, the system will assist in recognition, judgment, and operation. This contributes to reducing the driving burden and prompting attention to the surroundings for safer driving. Before operating, refer to the owner’s manual for instructions and limitations. It's important for drivers to remain vigilant and not overly rely on these features, as they are intended to assist rather than replace human drivers.
What is Dynamic Radar Cruise Control (DRCC) - Extended Resume Time?
What is Dynamic Radar Cruise Control (DRCC) - Extended Resume Time?
Note: An active Drive Connect subscription is only required for the Extended Resume Time function within the Dynamic Radar Cruise Control (DRCC).
On some expressways and automobile-only roads with DRCC (Dynamic Radar Cruise Control) functioning, if the vehicle is stopped by the system as the preceding vehicle stops, the system will enable the vehicle to resume automatically after the preceding vehicle starts to move again. The time allowed to resume without driver operation can be extended from the normal time (about 3 seconds) up to about 3 minutes, enhancing convenience. Before operating, refer to the owner’s manual for instructions and limitations.
It's important for drivers to remain vigilant and not overly rely on these features, as they are intended to assist rather than replace human drivers.
Solterra ConnectTM App
Get the full capabilities of Solterra ConnectTM right on your smartphone with the Solterra ConnectTM app.
Subaru Solterra Software Download portal
This website provides a way to perform manual multimedia updates for Subaru Solterra customers that are unable to perform over-the-air updates.
Subaru Solterra ConnectTM Call Centre and Stolen Vehicle Locator
If you have any questions about Subaru Solterra ConnectTM or need help with your subscription, live agent assistance is available 24/7.
If your vehicle is ever stolen, a Solterra ConnectTM Customer Care Advisor will work with police to help recover your Solterra using GPS location. Please note, a police report must be filed prior to contacting Solterra ConnectTM Customer Care.
Connected Services provided by Toyota - View Toyota’s Privacy Policy and Terms & Conditions
† Service Connect is not renewable as a stand-alone service and requires a subscription to any of Safety Connect, Remote Connect or Drive Connect upon trial expiration.
* Active roadside plan is required. Solterra customers will get 3-year standard roadside assistance plan with the purchase of any new vehicle. To get continued service, customers can purchase an additional Subaru Roadside Assistance package at the end of trial.
1 All connected services are 4G network dependent and provided by Toyota. Activation with subscription required. See your authorized Subaru Canada dealer for details.
2 Cellular coverage may vary depending on your location.
3 Any shelter or canopy cover may interfere with GPS reception.
** Neither the Service Plan nor Services are guaranteed to be available at all times. We may terminate your Service Plan or any the Services for any reason, including the elimination of the type of Service Plan you have, our inability to maintain any of the Services, the termination of an agreement with a Service Provider, etc. If we terminate your Service Plan or any of the Services without cause (due to no fault on your part), we will give you notice at least 30 days prior to the effective date of termination. This means that we can decide to cease providing some or all of the Services to you at any time and for any reason, even for reasons unrelated to you or your account with us.
Apple CarPlay® is a registered trademark of Apple Inc. Android™ is a trademark of Google LLC. Availability varies by trim level. Drive Connect subscription required. Remote Connect activation with subscription required. Includes a 3-year trial subscription to Remote Connect services. A credit card on file will be required for specific packages and for renewal purposes. Not available in all provinces. See your retailer for details.